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Frequently Asked Questions
How do I get my fitness plan?βΌ
Go to our app page, fill in your body metrics and goals, and click "Generate My Plan." Your personalized AI plan will appear instantly. You can also enter your email or WhatsApp number to receive it directly.
What's included in the Pro plan?βΌ
Pro subscribers get an enhanced AI fitness plan with more detail, daily WhatsApp motivation messages, priority support, and access to all future premium features. Plans start at $9.99/month or $89.99/year.
How do I cancel my subscription?βΌ
Email us at info@fitnesshelper.bdonlinedoctor.com with the subject "Cancel Subscription" and we'll cancel it immediately. You'll retain access until the end of your current billing period.
Can I request a refund?βΌ
Yes! We offer a 7-day money-back guarantee on Pro subscriptions. Email us within 7 days of purchase and we'll process your refund within 3β5 business days. See our full Refund Policy for details.
Is my personal health data safe?βΌ
Yes. We take data privacy seriously. Your information is used only to generate your fitness plan and deliver it to you. We never sell your data. Read our Privacy Policy for full details.
I didn't receive my plan via email/WhatsApp. What do I do?βΌ
Check your spam/junk folder first for emails. For WhatsApp, make sure you entered the correct number with country code. If you still didn't receive it, contact us and we'll resend it immediately at no charge.